Refund policy

At Traffi, we understand that goods purchased may not be fit for purpose or in an unlikely case, can be faulty or damaged.

This policy explains your rights to returns, refunds and exchanges.

1. Eligibility for Return

Goods may be returned under the following conditions:

  • The goods are unused, undamaged, and in resalable condition.
  • Goods must be in the original packaging, safely and securely packaged. Please note we can only accept returned goods in full packs.
  • We must receive a replacement order matching the value of the original order.
  • Shipping costs will not be refunded and must be covered by yourselves for returning the goods to us.
  • Please note that any goods returned to us, will require a 15% restocking fee, unless in an unlikely case the goods were faulty or damaged.

2. Faulty or Damaged Goods

Under the UK Consumer Rights Act 2015:

  • You are entitled to a full refund within 30 days if in an unlikely case the goods are faulty or damaged.
  • After 30 days, you may be entitled to a replacement of the goods, or a partial refund at our discretion.
  • If you’re returning faulty or damaged goods, we will reimburse you the shipping costs, but please ensure to send us proof of receipt that is dated and states the value.

3. Returns Process

1. Contact Customer Service via email at sales@traffi.com.

2. Provide the reason(s) why the goods are being returned and such other information we may reasonably require.

3. In return, Customer Service will provide you with a written authorization for the return, which you should include within your returned goods package.

4. Please post the returned goods to the following address, along with the written authorization note and original invoice, otherwise the returned goods may be refused: Innovation House Unit 18 Caker Stream Road Mill Lane Industrial Estate Alton, Hampshire GU34 2QA.

5. Please note that no exchange or refund shall be provided where the goods are damaged in transit.

4. Refunds Process/Policy

  • Refunds will be processed within 14 days of us receiving the returned goods.
  • Refunds are issued to the original payment method, or if requested, as a credit note.
  • If you’re returning the goods for a replacement rather than a refund, the replacement goods will be dispatched to you within 14 days after we receive the returned goods.

5. Policy Exceptions

If the goods have been discontinued, we cannot accept returns, however if the goods are faulty then we can provide you with a replacement of our nearest alternative, a refund or a credit note.